TERMS OF USE TETHWAY

TETHWAY, a company duly established under Mexican law, with its registered address in Mexico City, provides you with these Website Terms of Use (the "Terms") applicable to the website https://tethway.com (hereinafter, the "Platform"). By accessing and using our Platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, we ask that you refrain from using our website and services.

Acceptance of Terms

By accessing our Platform, clicking "accept," or using any TETHWAY Service, you consent to comply with our regulations, guidelines, and policies. If you are accepting these Terms on behalf of an entity, you assure that you have the authority to bind such entity to TETHWAY’s Terms. This agreement between you (hereinafter, the "Client") and TETHWAY (collectively, the "Parties") is valid and binding, as it is not affected by any error in consent. The mere acceptance of these Terms is sufficient to establish the Client's consent to use the Platform.

Client’s Representations

The Client, under oath and for their own rights, declares the following:
Minimum Age: The Client affirms they are at least 18 years of age to use the services provided by TETHWAY.
Legal Compliance: The Client agrees to use the Platform in strict compliance with these Terms and all applicable laws and regulations in their jurisdiction.
Right to Suspend: TETHWAY reserves the right to suspend or terminate the Client’s access to the services without prior notice, in case the Client resides in a country where our services are prohibited or where we are legally prevented from operating.
Client's Responsibility: The Client is fully responsible for knowing and complying with all applicable laws in their jurisdiction regarding the use of the Platform and TETHWAY’s services.

Updates to the Terms

We may update these Terms at any time. We will notify Clients of changes through notices on the Platform. Changes will generally become effective 15 days after posting, unless they are due to legal reasons or new functionalities, in which case they may take effect immediately. Your continued use of TETHWAY after the changes constitutes your acceptance of the amended Terms.

Definitions

Virtual Asset: According to Article 30 of the Law to Regulate Financial Technology Institutions (LRITF), also known as the Fintech Law, a virtual asset is a digital representation of value that can be transferred and stored electronically, and that people accept as a means of payment for transactions.
Client: An individual or legal entity duly registered and associated with a TETHWAY Account in accordance with these Terms and Conditions of Platform Use.
TETHWAY Account: A virtual account for Clients to register their use of TETHWAY Services, transactions, virtual asset exchanges, and basic information.
Fiat Currency: Refers to legal tender issued by a country’s central bank, commonly used as a medium of exchange, store of value, and unit of account.
Platform: The site https://tethway.com and the services offered by TETHWAY that facilitate the purchase of Virtual Assets.

Services Offered

Acquisition of Digital Assets: Purchase via designated payment methods.
Placing Purchase Orders: Compliance with applicable conversion rates.
Modification of Fees: Right to adjust fees with prior notice.
NOTE: TETHWAY does not provide financial, legal, or tax advice. Clients are expected to understand the risks associated with the transactions conducted.

Registration for Creating a TETHWAY Account

To access the services of the Platform and TETHWAY, Clients must request an account at https://tethway.com/esp/crear-cuenta.php. By registering an account with TETHWAY, you must provide personal information that will be handled according to our Privacy Notice. You agree to provide complete and accurate information when creating an account with TETHWAY and commit to updating such information as necessary to maintain its accuracy and integrity. The registration, use, protection, and management of business accounts are subject to the provisions of this clause.
By registering to use an account with TETHWAY, you declare and warrant that:
You are an individual who is at least 18 years old, or have the legal capacity to enter into a binding contract under applicable law.
You have full capacity and necessary authorization to accept these terms either for yourself or on behalf of a legal entity or other organization.
You have not been previously suspended or removed from accessing the TETHWAY Platform or Services.
You do not currently have an active account with TETHWAY.
You are not a resident of, located in, or intend to access the TETHWAY Platform from a Restricted Location.
If acting on behalf of a legal entity, you have the necessary rights and authorizations to bind the entity and use the Platform and Services on its behalf.
Your use of the Platform and Services will not violate any applicable laws or regulations, including those related to money laundering, anti-corruption, and terrorism financing.

Customer Identity Verification

By registering your account with TETHWAY, you consent to provide the personal information necessary to verify your identity. This information will be used for Client verification purposes, detecting money laundering, terrorism financing, fraud, or other financial crimes, or for other legitimate purposes established by TETHWAY. All information will be processed in accordance with our Privacy Notice. Additionally, you authorize TETHWAY to retain this information for the duration of your account and for up to five (5) years after its closure, in accordance with global data storage standards.

Use of the TETHWAY Account, Security, and Restrictions

Only the registered Client is authorized to use the TETHWAY account. TETHWAY reserves the right to suspend, freeze, or cancel access to the account if unauthorized use by third parties is detected. If you suspect or detect any unauthorized use of your account, you must immediately notify TETHWAY. The company is not liable for any losses or damages arising from the use of the account by you or third parties, whether authorized or not.

Account Security

TETHWAY is committed to maintaining the security of funds and data entrusted by Clients. You agree to keep your access credentials (Client name and password) confidential and assume responsibility for protecting your account and the personal information associated with it. This includes logging out after each session and notifying TETHWAY of any unauthorized use of your account. Wallet Address and Private Key: TETHWAY uses a pair of cryptographic keys to secure transactions: a public key (wallet address) and a private key (to authorize transfers).

Legal and Geographical Restrictions

There are legal restrictions that may limit certain TETHWAY products and services in different jurisdictions. You are responsible for being aware of and complying with these restrictions when accessing and using the Platform and Services from any country.

Prohibition of Use

By using TETHWAY's services, you declare and guarantee that you are not listed on any trade embargo or economic sanctions list. Illegal activities are strictly prohibited. Clients must not attempt unauthorized access, security breaches, violations of laws, or offensive acts within our services.

Account Cancellation

Under the following circumstances, TETHWAY has the right to terminate these terms and close your TETHWAY Account. TETHWAY may, but is not obligated to, permanently freeze your TETHWAY account’s authorizations and delete the corresponding account if:
TETHWAY decides to cancel the services it offers to you.
It is discovered that you have re-registered or indirectly used another account on TETHWAY.
The information you provided during registration is false, inaccurate, outdated, or incomplete.
You refuse to accept modifications made to these terms and request the cancellation of your TETHWAY account or other means of termination.
You expressly request the cancellation of TETHWAY services.
Any other situation in which TETHWAY deems it necessary to cancel its services.
In the event of cancellation of your TETHWAY account, any account information and transactions that must be retained will be securely stored for five years. Additionally, if any transaction has not been completed at the time of account cancellation, TETHWAY reserves the right to notify the counterpart involved at that time. You acknowledge that any request to delete your account initiated by you (according to the GDPR’s right to erasure or other equivalent regulations) will also be governed by the cancellation protocol described above.

If TETHWAY receives information that the Digital Assets or funds in your account have been stolen or that you are not the rightful owner, TETHWAY may impose an administrative hold on the affected funds and the account. TETHWAY may maintain this hold until the dispute is resolved and satisfactory proof is provided to TETHWAY.
TETHWAY will not engage in dispute resolution, and you agree that it will not be held responsible for the block or the inability to withdraw Digital Assets or funds during this period.

Remaining Funds After Account Cancellation

Account Cancellation: Any remaining balance in the account (including costs and liabilities) must be immediately paid to TETHWAY. Users have five business days to withdraw all Digital Assets or funds from the account.

Cancellation Due to Fraud or Breach: In cases of cancellation due to fraud, legal violations, or breach of terms, TETHWAY will retain custody of the Digital Assets, funds, and user data, which may be handed over to government authorities.

Inactive Accounts: TETHWAY may choose to close open positions, transfer the account to an affiliate, external custodian, or separate wallet, or apply a monthly maintenance fee for inactive accounts. Inactive accounts may be closed at any time without liability for losses, unless there is fraud or deceit on TETHWAY’s part.

After the closure of an inactive account, it cannot be reactivated, and it will be necessary to register a new account to continue using the services.No Warranty

The services are provided "as is" without any warranties. TETHWAY disclaims all express or implied warranties and conditions. TETHWAY does not guarantee the value of assets or other digital currencies. These assets are highly volatile and are not protected by institutions such as the FDIC or SIPC. Transactions are verified by the network, and once completed, they cannot be canceled or reversed by TETHWAY. Clients must understand and accept the inherent financial risks before performing any transactions.

Third-Party Services

Clients may subscribe to third-party services through TETHWAY, subject to additional fees and conditions from the providers of such services.

Intellectual Property Rights

All rights to TETHWAY’s materials, including copyrights, patents, trademarks, trade secrets, and any other intellectual property rights, are exclusively held by TETHWAY. No user, employee, or third party is permitted to reproduce, modify, distribute, display, or use TETHWAY’s materials in any way without TETHWAY's express written authorization, unless specifically stated otherwise in a formal agreement with TETHWAY.

Indemnification

You agree to indemnify and hold harmless TETHWAY’s operators, as well as its affiliates, contractors, licensors, and respective directors, officers, employees, and agents, from any claim, action, procedure, investigation, lawsuit, costs, expenses, and damages arising from or related to:
Your use of TETHWAY’s services or your conduct related to the services.
Your breach of these terms or their enforcement by TETHWAY.
Your violation of applicable laws, regulations, or third-party rights during the use of TETHWAY’s services.
In the event that you must indemnify TETHWAY and the mentioned parties, TETHWAY will have the right, at its sole discretion, to control any legal action or procedure and decide whether it wants to resolve it and under what conditions.

Privacy Notice

Please refer to our Privacy Notice (the "Notice") for detailed information on how we collect, use, and share your personal information. This Notice is an integral part of our Terms and Conditions, and we encourage you to read it carefully.

Liability

TETHWAY, as well as its licensors and service providers, are not liable for indirect, special, or consequential damages, including but not limited to loss of profits, loss of data, business interruption, or any economic loss arising from or in connection with the use of its products or services. These liability limitations apply even if a limited remedy specified in this agreement fails to achieve its essential purpose or if the possibility of such damages has been advised.

Provision

If any provision of these Terms is considered invalid, the other provisions will remain in full force and effect.

Contact

For any questions, inquiries, comments, complaints, or suggestions, we invite you to contact us through the available channels on our Platform or directly via email at contacto@tethway.com. At TETHWAY, we are committed to actively listening to your feedback and resolving any concerns that may arise during your experience with our services.

Process for Managing Comments, Complaints, and Suggestions:

• Receipt of Comments and Complaints: Users can submit comments, complaints, or suggestions through the designated channels on TETHWAY’s Platform, such as the contact form and email.
• Registration and Classification: All comments and complaints received are registered in a centralized system. Each communication is classified by nature (comment, complaint, or suggestion) and assigned a unique tracking number.
• Initial Evaluation: A designated team reviews each comment or complaint initially to understand the nature of the problem or suggestion. The provided information is verified, and the severity and priority of the issue are assessed.
• Investigation and Resolution: A detailed investigation is initiated to resolve the complaint or address the suggestion. This may include additional communications with the user to gather more details or evidence, review relevant records, and consult with other internal departments or teams as necessary.
• Response to the User: Once the investigation is complete, a comprehensive response is prepared for the user. This response includes a clear explanation of the actions taken or proposed to address the issue, as well as any compensation or solution offered, if applicable.
• Follow-up and Feedback: Follow-up is conducted with the user to ensure that the proposed solution was satisfactory. The user is encouraged to provide additional feedback on the resolution of the issue or the implementation of the suggestion.
• Case Closure: Once it is determined that the issue has been fully resolved and the user is satisfied with the response, the case is closed in the comment and complaint management system. All relevant documents are archived, and records are kept for future reference.